Overview
Placing orders on Offergrid is straightforward. Collect the necessary customer information, select services, and submit. Providers handle fulfillment.Required Information
Before placing an order, collect:Customer Information
- Full name
- Email address
- Phone number
Service Address
- Street address
- City
- State
- ZIP code
- Country
- Unit/apartment number (if applicable)
Optional Details
- Customer preferences or notes
- Installation preferences
- Contact time preferences
- Special requirements
Placing an Order
Via Dashboard
1
Select service
Browse catalog and click Order on chosen offer
2
Enter customer information
Fill in customer name, email, and phone number
3
Enter service address
Provide complete service address including unit number
4
Add notes (optional)
Include any special requests or customer preferences
5
Review and submit
Verify all information is correct, then click Place Order
Via API
Multi-Service Orders
Order multiple services at once:Best Practices
Verify address format
Verify address format
Ensure addresses are complete and properly formatted. Include apartment/unit numbers.
Use customer's email
Use customer's email
Use the end customer’s contact info, not your own. Providers may need to reach them directly.
Add helpful notes
Add helpful notes
Include details that help providers: preferred contact times, gate codes, special access instructions.
Confirm before submitting
Confirm before submitting
Review all details with customer before placing order. Changes after submission are difficult.
Set customer expectations
Set customer expectations
Tell customers when to expect contact from providers (usually 24-48 hours).
After Submitting
What happens next:1
Order created
You receive order confirmation with order ID
2
Sent to provider
Order automatically routed to the service provider
3
Provider reviews
Provider checks serviceability and accepts or rejects (usually within 24 hours)
4
Customer contacted
If accepted, provider contacts customer to schedule
5
Service installed
Provider completes installation and activates service
6
You get paid
Commission earned upon successful activation
Order Confirmations
You’ll receive: Immediate: Order ID and confirmation Within 24 hours: Provider acceptance or rejection Updates: Status changes throughout fulfillment Set up webhooks for real-time notifications.Next Steps
Customer Information
Required customer details
Order Submission
What happens after submission
Tracking Orders
Monitor order status
API Reference
Complete API documentation